Help
Answers to the things people actually ask. If yours is not here, email hello@whitefriar.com and a person will reply.
Common questions
Getting started
How do I sign up?
Start with a free Reputation Report. It creates your account as a side effect, and you can stop there if you want to.
What do you need from me on day one?
Your name, the spellings you have published under, and any domains or handles you already own.
Your account
How do I add someone to my account?
Dashboard, then People. Invite with view, comment or approve rights; every action is logged against the person who took it.
How do I export my data?
Settings, then Export. CSV or JSON, on demand or scheduled. There is no charge and no waiting period.
How do I delete my account?
Settings, then Delete account. Scans, drafts and reports are removed with it. If you would rather we confirmed the deletion in writing, email privacy@whitefriar.com.
Results and coverage
Something wrong about me is ranking. What now?
Open the finding in your report. If it is a broker listing or a duplicate directory entry we can usually get it removed. If it is editorial, the honest route is a correction request to the publisher, which we will draft with you.
Can you get an article taken down?
Almost never. Publishers decide what stays up, and accurate coverage stays. We will tell you that up front rather than take money to try.
Why has my score gone down?
Usually a new result you do not control has entered the first page, or something you do control has gone stale. The score change always names the cause.
Billing
How am I billed?
Per executive, annually. See price.
How do I cancel?
Settings, then Plan. It takes effect at the end of the term and there is no cancellation fee. Your site and data export first.

